David Donovan

David Donovan is an experienced IT and A/V service management professional with a strong background in providing global communications solutions. Currently serving as an A/V Service Delivery Manager at Diversified, David oversees onsite support for a major pharmaceutical client, applying ITIL principles to enhance service delivery. Prior roles include Product Owner for Unified Communications at Ahold Delhaize, where David managed the development of Microsoft Teams Room Service, and Service Delivery Manager roles focused on IT Collaboration Services and Digital Services within Ahold Delhaize USA. David’s career also includes significant experience at Standard Life Investments as an IT Service Manager and Operations Analyst, where best practices in incident and change management were embedded. David holds a Bachelor's degree in Social Sciences from The University of Edinburgh.