Onepilot
Abla El Andaloussi is currently working as an Account Manager at Onepilot, where over 200 e-merchants outsource their customer care tickets. Previously, Abla has held roles such as Assistante e-commerce at NOSE, Chargée de mise en ligne et service client at MONOGRAM PARIS, Chargée de Communication at Croquer La Com, Assistante Commerciale at LEONARD PARIS, and Assistante Conception Rédaction at Shem's Publicité - Page officielle ®. Abla El Andaloussi holds a Master's degree in Marketing de luxe from EFAP - École des nouveaux métiers de la communication, a Licence in Communication et publicité from COMSUP, and a Baccalauréat from Lycée Léon l'Africain.
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Onepilot
Onepilot developed a software solution aiming to help both large corporates and SMEs with a ticketing system for providing a fast, human response to customer support at all times, 24/7. The company says that their solution allows agents to handle even the most complex of issues in a matter of minutes, increase a company’s sales by up to 20%,and halve their average response time.