Daphné Tsassis

Daphné Tsassis has a diverse work experience spanning various roles and responsibilities. Daphné currently holds the position of Senior Operations Manager at Onepilot since June 2022. In this role, they oversee a team of native customer care agents and manages key accounts. Daphné has also implemented a knowledge base system for customer service processes.

Prior to Onepilot, Daphné worked as an Account & Operations Manager at the same company from June 2021 to July 2022. Daphné was responsible for onboarding clients, maintaining client relationships, managing a team of 40 agents, providing agent training, and ensuring smooth operations through proper staffing and shift execution.

Before joining Onepilot, Daphné was employed at Studio Kujjuk from September 2016 to January 2020. Daphné started as a Chargée des opérations, where they managed operational aspects of product presentation solutions. Their responsibilities included project and process management, as well as production scheduling. Daphné later served as a Traffic Manager for a brief period.

From January to July 2014, Daphné worked as a Chargée de projet at Hiflow, previously known as Luckyloc. Daphné successfully launched a new profitable activity, conducted feasibility studies, established partnerships, and implemented logistical processes. Daphné also worked on a collaborative project with La Poste and EDF and handled web marketing activities.

Daphné's earlier experience includes a role as Chargée de communication événementielle at Réseau Entreprendre Paris. During their tenure from January to June 2012, they coordinated and organized a prestigious event with 1000 attendees, managed a film production, created an annual directory, and handled communication tools and social media.

Additionally, Daphné served as an Assistante attachée de presse at The Life Style Agency for a brief period in 2010.

Overall, Daphné Tsassis has developed expertise in operations management, account management, project management, customer service, communication, and event coordination throughout their career.

Daphné Tsassis completed their education from 2007 to 2014. Daphné obtained a Baccalauréat ES from Lycée Alain during the years 2007 to 2009. Then, from 2009 to 2014, Daphné attended EDC and achieved a Master 2 degree in Entrepreneuriat with an option in conseil en stratégie PME/PMI. Additionally, they attended Varna Free University during the year 2011 to 2012, but no degree or field of study information is available for that period.