Onepilot
Pauline Labaisse has worked in a variety of roles ranging from project management to customer care. Pauline has experience in handling projects for various companies like Brain & Heart, OfficeRiders, vente-privee, and FAIRE PLAY. Pauline's education includes a Master 1 degree from IAE Paris - Sorbonne Business School and a background in communication and design from La Fabrique. Currently, Pauline holds the position of Quality Manager and Operations Associate at Onepilot, where Pauline manages customer care tickets for over 200 e-merchants with a team of native agents providing support in multiple languages.
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Onepilot
Onepilot developed a software solution aiming to help both large corporates and SMEs with a ticketing system for providing a fast, human response to customer support at all times, 24/7. The company says that their solution allows agents to handle even the most complex of issues in a matter of minutes, increase a company’s sales by up to 20%,and halve their average response time.