Diana Rivera Serrano

Diana Rivera Serrano has extensive experience in human resources and customer service, with a career spanning over three decades. Currently serving as a Customer Readiness Specialist at OneSource Virtual since October 2016, Diana partners with customers to ensure successful transitions to operations and manages readiness activities throughout project lifecycles. Previous roles at OneSource Virtual include HR Transaction Specialist and Benefits Specialist, focusing on HRIS support and benefits administration. Prior to this, Diana worked at Sally Beauty Holdings Inc. as a Benefits Specialist and Bilingual Customer Service representative, and held similar administrative and coordination positions at Safety Kleen Systems, Progressive Insurance, Intermedia Communications, and Banco Popular North America. Education includes a Bachelor's degree in Arts and Applied Sciences from the University of North Texas and an Associate degree in Sciences from Universidad de Puerto Rico.