Nello Franco

Nello Franco is a C-Suite Executive with extensive experience in customer success and operations across various technology companies. Currently serving as Global VP, CE&S at Entrust and Chief Customer Officer at Onfido since October 2021, Nello has previously held significant roles such as Managing Director for Customer Operations at Vista Equity Partners and SVP of Global Customer Success at Talend, where revenue growth expanded from $40 million to $250 million. Nello's expertise includes subscription management, professional services, and customer support, and has been instrumental in reducing customer churn and enhancing customer engagement through innovative solutions. Academic credentials include a degree from UCLA and attendance at St. Ignatius College Prep.