Haiane Carolina Rezende Costa Couto

Haiane Carolina Rezende Costa Couto is a Key Account Executive at Onfly, responsible for client management, onboarding, and process structuring, while also addressing complex demands and client satisfaction. Prior to this role, Haiane served as a Senior Customer Experience Executive at Mastermaq Software, managing large accounts and developing corporate strategies to enhance client interaction with products and services. Experience also includes positions in customer service, human resources, and administrative roles across various companies, with a focus on client support and process optimization. Haiane holds a degree in Human Resources Management with an emphasis on Public Administration from Universidade do Estado de Minas Gerais and a technical course in Personnel Department from Senac Minas.