Nathan Landrum

Nathan Landrum is an accomplished leader in customer support with extensive experience in optimizing operational efficiency and enhancing customer satisfaction. Currently serving as Director of Global Support at Onit since August 2025, Nathan previously held the position of Director of North America Customer Support at iPipeline, where significant improvements in team productivity and response times were achieved. With a strong background in leading teams ranging from 10 to 40 employees, Nathan has implemented standardized processes and driving cultural change for success. Earlier career roles at LeaseQuery, MemberSuite, Inc., CareerBuilder, and Oakley showcase Nathan's ability to manage customer service teams, develop talent, and contribute to sales growth across various organizational levels.