Ivor Kilian serves as the Head of Technical Services at Online Direct (Pty) Ltd since April 2024, while also managing their own business, Ivor Projects, since June 2020. Prior experience includes the role of Herotel Regional Support Manager at Herotel from September 2017 to April 2024, specializing in Helpdesk and NOC environments, demonstrating a strong work ethic and commitment to quality. Ivor Kilian previously worked as a Helpdesk Support Technician at CloudConnect Networks from July 2015 to December 2021 and as a Marketing Associate at Mannatech Independent Associate from September 2016 to November 2017. Educational qualifications include an NQ Level 4 in Leadership from Excel Grow and A+ CompTIA certification in System, Networking, and LAN/WAN Management from Boston College.