Melissa Abou Chakra

Contact Center Consultant at OMT - Online Money Transfer

Melissa Abou Chakra is a skilled professional with extensive experience in customer service and management within the finance and telecommunications sectors. Currently serving as a Contact Center Consultant at OMT - Online Money Transfer since January 2018, Melissa has effectively handled high volumes of customer interactions, strengthened customer relationships, and contributed to improving workflow processes. Previous roles include internships in Customer Relationship Management at Banque du Liban and Human Resources at FMPS Holding, where valuable skills in HR processes and customer support were developed. Melissa holds a Master's degree in Business Administration from Lebanese University and a Bachelor's degree in Business Administration from the same institution. Additionally, experience in sales promotions with Thera's agency showcases versatility in marketing roles.

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Beirut, Lebanon

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OMT - Online Money Transfer

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Online Money Transfer (OMT) s.a.l. is a leading provider of money transfer, payments and governmental services in Lebanon. Established in 1998 in the heart of Beirut, OMT started as a Western Union accredited agent in Lebanon. Throughout the years, we built successful partnerships with the Public and Private sectors, growing our portfolio to more than 150 premium quality services. Fulfilling our promise of being "Next To You", we expanded geographically by selecting our agents locations strategically across Lebanon. Today, OMT facilitates everyday payments and financial transactions through the largest Agents' Network in Lebanon; more than 1,400 locations in Lebanon operate during extended working hours and are committed to delivering high quality and excellent customer service. Download My OMT app: - Apple Store: bit.ly/OMTAppIOS - Google Play: https://bit.ly/2TfWBPo Our services include: Money Transfer - Western Union International Money Transfer - OMT Intra Local Money Transfer Payment Services - Telecom - Banks and Microloans - Education - Insurance - Internet & Cable - Governmental Payment - Parkmeter - Syndicates - Tickets & Subscriptions - Business Payment - Donations Governmental Services - Mechanic & Special Car Plate Fees - Traffic Violations - Taxes and Fees - Beirut Municipality - Ghobeiry municipality - Establishment of the Water of Beirut and Mount Lebanon - Bekaa Water Establishment - South Lebanon Water Establishment - Police Record - Car Plates Replacement Fees - Payments to the Public Corporation for Housing For information related to the Vacancies and Talent Acquisition Process at OMT, please visit our website www.omt.com.lb


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Headquarters

Beirut, Lebanon

Employees

201-500

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