Melissa Abou Chakra

Melissa Abou Chakra is a skilled professional with extensive experience in customer service and management within the finance and telecommunications sectors. Currently serving as a Contact Center Consultant at OMT - Online Money Transfer since January 2018, Melissa has effectively handled high volumes of customer interactions, strengthened customer relationships, and contributed to improving workflow processes. Previous roles include internships in Customer Relationship Management at Banque du Liban and Human Resources at FMPS Holding, where valuable skills in HR processes and customer support were developed. Melissa holds a Master's degree in Business Administration from Lebanese University and a Bachelor's degree in Business Administration from the same institution. Additionally, experience in sales promotions with Thera's agency showcases versatility in marketing roles.