Onomondo
Michael Mapfumo is a Technical Support Lead at Asurion, where responsibilities include managing and resolving complex technical issues, particularly related to mobile network towers. Prior to this role, Michael served as a Customer Service Technical Support representative at AlarmClub Inc., achieving a remarkable 96.7% success rate in resolving technical problems. From September 2016 to January 2020, Michael worked as a Data Research Analyst at Webhelp, conducting data analysis to improve customer service. Michael holds a Full Stack Web Development degree from 4Geeks Academy, an Associate's degree in Cinematography and Film/Video Production from SAE Institute, and a Computing and Information Systems Certificate from Speciss College.
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