Jacob Serrano is a seasoned mortgage loan officer currently employed at OnPoint Community Credit Union since August 2021. Prior to this role, Jacob served as a client experience manager at Options Financial Residential Mortgage from October 2019 to August 2021 and as a debt solutions specialist at New Credit America from April 2018 to October 2019. Jacob holds a Bachelor of Arts in Public/Applied History from DePaul University, where studies were completed between 2016 and 2018.