Laura Frassetto

Laura Frassetto has over 11 years of experience in the banking industry. Laura is currently working as an Assistant Operations Manager at OnPoint Community Credit Union. In their role, they are responsible for overseeing operations and ensuring efficient functioning.

Prior to this, Laura worked at KeyBank for 12 years, starting in 2010. Laura held multiple roles during their tenure, including Experience Leader and Lead Teller/Client Service Manager. As an Experience Leader, they were responsible for operational compliance, client experience, scheduling and staffing adherence, and performance management across multiple branches in the Portland Metro area. Laura worked closely with the district sales manager on change management, initiative development and implementation, and training and coaching of branch managers and teams. Laura also utilized reporting to analyze sales performance, client feedback, and compliance adherence.

As a Lead Teller/Client Service Manager, Laura worked directly with customers in retail branches, handling transactions, identifying opportunities to deepen client relationships, and assisting with loan and account origination. Laura also played a key role in maintaining branch operational compliance and training new employees.

Laura Frassetto attended Clark College, where they earned an Associate of Arts - AA degree. The start and end years of their education at Clark College are not provided. No information about the field of study during their time at Clark College is provided.