Viktoria Naydenov

Viktoria Naydenov is a seasoned operations manager with significant experience at OnProcess Technology since May 2016, where responsibilities include managing client relationships across 12 operational business units, leading performance management to achieve SLAs and KPIs, and developing employee career structures. Previous roles include Senior Supervisor for the Cisco Account, where Viktoria focused on team performance and conflict resolution, and Team Lead at Sofica Group, emphasizing SLA compliance and constructive feedback. Earlier experience includes technical support for corporate clients at HP and logistics supervision at Maranata Logistics Ltd. Viktoria holds a Bachelor's Degree in Economics from Visoka Poslovna skola Blace, earned between 2008 and 2011.