Mellany G.

Mellany G. is an experienced account manager currently working at Onshore Outsourcing since May 2015, where responsibilities include ensuring client delivery by driving accountability for performance KPIs and managing risks. Previous roles at Onshore Outsourcing include service transition manager, service manager for SharePoint support, continuous improvement manager, business and support process manager, transition specialist, and head of knowledge management, with a focus on client onboarding, support excellence, process optimization, and knowledgebase management. Prior to this, Mellany G. served as an administrative supervisor at Shelby County Senior Citizens from September 2000 to May 2015, overseeing new employee orientation, staff training, recruitment, and scheduling.