Servion Global Solutions
Vengatesh Ramachandran is a seasoned professional with extensive experience in customer success and technical project management at Servion Global Solutions, where tenure began in June 2011 and progressed to the role of Senior Director. Vengatesh specializes in account management and delivery management, focusing on enhancing customer experience and managing customer success across the APAC region. Prior roles at Servion included Technical Manager and Problem Manager, leading teams in providing exceptional post-sales support and problem management for Cisco Unified Contact Center products. Previous positions held at Sutherland Global Services and HCL BPO further bolstered technical consulting expertise. Vengatesh holds a Bachelor of Computer Application degree in Computer Science and Information Technology from the University of Madras.
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Servion Global Solutions
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Servion enables business transformation for enterprises in the area of customer experience management (CEM). Over the past two decades, Servion has evolved from being a single channel (voice) interaction expert to being an industry pioneer in omnichannel customer experience. Servion manages over 10 billion customer interactions annually across 60 countries in 6 continents.