Praveen Kotha is an IT Service Desk Analyst at OnTrac, specializing in first-level technical support for users through multiple channels, including phone, email, and the ServiceNow ticketing system, while ensuring timely issue resolution and effective escalation processes. Prior experience includes a role as a Service Desk Support Associate at Krifal IT Ventures Pvt. Ltd., where Praveen provided daily IT support, addressing hardware and software issues and facilitating user onboarding. Praveen Kotha is currently pursuing a Master’s Degree in Computer Science at Campbellsville University, following a Bachelor of Technology in Electrical and Electronics Engineering from JNTUH College of Engineering Hyderabad.
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