Mohammed Bachir Bouagga

Mohammed Bachir Bouagga is a skilled CRM Operations Manager at Ooredoo Algerie since January 2021, overseeing CRM operations and leading a team to deliver high-quality solutions aligned with business objectives. Previous roles include Customer Relationship Management Operations Consultant, where responsibilities involved business solution analysis, CRM project follow-up, and technical support, as well as Customer Relationship Management Consultant, ensuring the seamless operation of the Ooredoo Algeria CRM platform. Bouagga also worked as an IT Single Point of Contact to facilitate communication among departments within the CRM/DIGIT Operations domain. Earlier experience includes serving as a Back End Developer at Algebratec and as an Information Technology Manager at ITM studya, where automation of internal tasks was a focus. Academic qualifications include a Master's degree in computer science from the University of Constantine 2 Abdelhamid Mehri, complemented by a Bachelor's degree in Mathematics from the High School of Ali Mellah - Ouargla.