Ziad Nimer

Ziad Nimer has a diverse work experience in various positions and roles. Ziad started their career at Arab Bank in 1996 as an HR specialist, where they played a significant role in financing infrastructural projects and managing the bank's products and services. Ziad then moved on to become a Credit Officer, evaluating feasibility studies and preparing credit reports for official authorities. Later, they became the Contact Centre Manager, responsible for establishing and managing the call centre operations. Ziad conducted professional training and evaluated employee performance based on KPIs. Ziad was also a Branches Network Manager, where they trained private sector employees and supervised branch managers.

In 2008, Ziad joined Ooredoo Palestine as the Customer Care Manager, taking operational responsibility for the performance of contact center teams and implementing the customer care operational strategy. Ziad then worked their way up to become the Head of Customer Care, Sales Director, and eventually the Director of Customer Service. Details about their roles and responsibilities in these positions are not provided.

Ziad Nimer completed an EMBA degree at the Northwestern University - Kellogg School of Management from 2018 to 2020. Prior to that, they earned an MBA degree in Business Administration from Birzeit University in 2002. Ziad also holds a Bachelor's degree in Accounting, which they obtained from Birzeit University from 1991 to 1995.