Bassem Bouzemmi

Bassem Bouzemmi is a seasoned professional in customer care and operations, currently serving as Senior Director-Customer Care at Ooredoo Tunisie since October 2009. Over the years, Bassem has spearheaded the Customer Centricity Program, focusing on enhancing customer experience through improved CSAT and NPS. Prior roles at Ooredoo include Director of Customer Care and Operations, Director of Customer Operations, and Customer Care Manager, overseeing extensive teams dedicated to the "Mass Market" segment of 6 million customers. Additionally, Bassem has consulted for Ooredoo Group and held managerial positions at Transcom WW and Teleperformance. Education credentials include a Master’s degree in Financial Engineering from ESC Tunis and recent certificates in Disruptive Strategy and Leading with Finance from Harvard Business School Online.