Kati Biström

Kati Biström has a diverse work experience spanning over two decades. Kati started their career at Nokia Siemens Networks in 1999, where they held various roles such as Deployment Support Manager, Service Product Manager, Senior Quality Manager, Senior Expert, and Process Development Manager. In 2013, they joined 3gamma as a Senior Consultant in IT Service Management before moving on to OP Financial Group in 2015. At OP Financial Group, Kati has taken on roles such as Process Manager, Team Lead in IT Service Management and Support, and Product Owner in Service Integration and Management. Currently, they are serving as a Competence Lead in Corporate Banking at OP Financial Group. Kati's expertise lies in IT service management, product ownership, process development, and leadership.

Kati Biström holds a Master's degree in Business Administration from the Metropolia University of Applied Sciences, which they obtained from 2011 to 2015. Prior to that, they completed their Bachelor of Science (B.Sc.) in Business and Technology at HAMK, University of Applied Sciences, from 1995 to 1999. Kati also has additional certifications, including the ITIL Foundation Certificate in IT Service Management from EXIN in 2011 and the "Achieving Superior Service" certification from UP Your Service College in 2010.