Outi Hietala-Riekki

Outi Hietala-Riekki is a process developer with extensive experience in customer management capabilities, currently working at OP Financial Group since November 2013. Previous roles include process developer, contact center applications specialist, service product owner, and insurance specialist at various organizations, including Pirkanmaan oikeusaputoimisto and VR Group, where Outi contributed from May 2006 to October 2010. Additionally, experience as a software support consultant at Fonecta Oy and in customer service is noted. Outi holds a degree in business and commerce from Kouvolan ammattioppilaitos, completed in 2003.