Taneli Heinonen

Taneli Heinonen's work experience includes roles such as Head of Customer Experience for SMEs at OP Financial Group, CX Lead for SMEs at OP Financial Group, Consultant at Insight Delivery, Board Member at Human Sciences in Strategy, Lecturer at Laurea University of Applied Sciences, Teacher at Aalto University, Columnist at Kauppalehti, Insight Director at /Diagonal, Consultant at Gemic, and Teacher of Sociology and Marketing Assistant at Eximia. Taneli has expertise in customer experience, strategic decision-making, consulting, teaching, and service design.

Taneli Heinonen has a B.Sc. in Sociology from the University of Helsinki, which they received in 2010. Taneli then pursued an M.A. in Applied Cultural Analysis from Lund University from 2010 to 2012.