Manuel Biagio Ilardi

Manuel Biagio Ilardi is a skilled Service Desk Specialist at Open Fiber since March 2021, focused on managing and controlling multiple faults in the FTTH network using Agile methodology and Huawei NCE‑FAN tools for monitoring. Prior to this role, Manuel served as a Help Desk Specialist at Alosys Communications, resolving technical and administrative issues during the preactivation phase for small business internet services. As a Call Center Team Leader at AlternatYva, Manuel oversaw the operations of a 15-person team, particularly in second-level technical support, and generated statistical reports on call center activities. Manuel’s earlier experience includes serving as a Help Desk Specialist and Call Center Operator at AlmavivA S.p.A, where responsibilities included teleselling, customer assistance, and back office support. Educational qualifications include a Laurea Magistrale in Biologia ed Evoluzione Umana and a Laurea Triennale in Biologia umana from the University of Rome Tor Vergata, along with an Erasmus Plus Traineeship at Centro Pfizer-Universidad Granada.