⭐️ Ryan Romero

Ryan Romero has a diverse work experience in the customer service industry. ⭐️ Ryan is currently the SVP of Global Contact Center Sales, Technology & Operations at ONE (Open Network Exchange), where they provide custom business solutions for the travel and hospitality industry. Prior to this role, Ryan served as a Senior Business Advisor at Business Finance Consultants, specializing in strategic performance improvement and financial analysis. ⭐️ Ryan also worked as the Global Business & Technology Transformation Leader at NICE CXone, delivering consulting services for business development and revenue growth.

Ryan has held leadership positions in various companies, including Granada Corporation, where they served as the Chief Executive Officer responsible for company culture and growth strategies. ⭐️ Ryan was also the VP of Global CS & Account Management at Teleperformance, managing client relationships and driving account penetration. At Fusion Contact Centers, Ryan was the EVP of Contact Center Operations and later took on the role of EVP of Sales & Marketing, overseeing all aspects of call center operations.

Earlier in their career, Ryan worked as a National Sales Executive at O'Currance Teleservices, Inc., generating revenue for a portfolio of clients. ⭐️ Ryan also held the position of Sr. Operations Director at Teleperformance, overseeing operations and revenue generation for multiple clients.

Ryan's expertise lies in areas such as workforce management, business process outsourcing, performance improvement, and advanced technologies. ⭐️ Ryan has a strong track record of driving results and building successful client partnerships.

Ryan Romero earned an Associates of Science (AS) degree in Business Management from Salt Lake Community College, where they studied from 2001 to 2004. ⭐️ Ryan also holds several additional certifications, including RPA, AI, and Cognitive Tech for Leaders from LinkedIn obtained in November 2021, Certified Scrum Professional (CSP) II from Scrum.org obtained in October 2017, CCSP (Citrix Certified Sales Professional) from Citrix obtained in February 2015, Six Sigma Green Belt from Playboy Enterprises, Inc. obtained in June 2004, Predictive Index Ambassador from Predictive Index Worldwide obtained in September 2003, CPR & AED from the American Red Cross obtained in April 2019, Licensed Unmanned Aircraft Systems Pilot from the Federal Aviation Administration obtained in September 2017, and Notary Public from the State of Arizona obtained in October 2012.