Ashley Lee

Ashley Lee is an experienced professional with a strong background in product support and project management. Currently serving as the Product Support Team Lead at OpenSesame since August 2019, Ashley specializes in addressing escalated support issues and mentoring new team members, while collaborating with Sales and Customer Success Management teams to enhance customer support for high-touch clients. Prior to this role, Ashley was a Project Manager for Software Development at CTI Solutions Inc from July 2012 to July 2019, where responsibilities included managing development teams, ensuring client satisfaction, and implementing software changes. Ashley's educational credentials include a Bachelor of Arts in East Asian History and Political Science from Hobart and William Smith Colleges and a TESOL/TESL/TEFL Teacher Training Certification from Oxford Seminars.