Phu Truong

Phu Truong possesses extensive experience in technical support and IT management, having held various positions in leading organizations. At Dell EMC, Phu served as an Escalation Manager, effectively triaging high severity issues and developing action plans for complex escalations within the APJ region. Subsequent roles included positions at OpenText, overseeing Global Technical Support and managing customer support operations for the APAC region, focusing on quality and customer satisfaction. Phu's background also includes technical roles at the Australian Government Solicitor and IBM, where responsibilities encompassed IT support, capacity management, and project management. Phu holds a Bachelor of Business in Information Systems from Swinburne University of Technology.