Sumaya Ismail is a customer-centric leader with over 13 years of experience in customer service management within the telecom and fixed-line internet sectors. They began their career as a Support Analyst at National Data Systems, progressing to roles such as Service Delivery Manager at African Legend Indigo and Service Manager at Vodacom, where they managed key strategic accounts and led service improvement initiatives. Currently, Sumaya serves as the Lead Premium Enterprise Support Manager at OpenText, continually seeking new challenges in the digital landscape to leverage their expertise and embrace emerging technologies. Sumaya holds a Diploma in Business Computing and Information Technology from College Campus.
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