Hamish Keay is a seasoned professional in customer success and product management with extensive experience in the SaaS industry. Currently serving as a Customer Success Manager at Operata since October 2025, Hamish effectively manages the customer success lifecycle and ensures optimal product alignment with client needs. Previously at AMP New Zealand from January 2009 to August 2025, Hamish held various roles, including Product Owner for AWS Connect and NPS, where responsibilities included analyzing customer trends and enhancing service delivery. Earlier positions at Telecom New Zealand and IAG New Zealand focused on workforce planning and performance analysis, showcasing strong analytical skills and operational improvements. Hamish holds a Bachelor of Business and Information Management from the University of Auckland and a Bachelor of Aviation from Massey University.
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