Mrinal Mondal

Mrinal Mondal has over 10 years of work experience in various roles. In 2020, they joined OpsHub, Inc. as a Product Support Manager, where they were responsible for resolving customer issues via E-mail and Service Now, responding to new and existing clients in a timely fashion, and handling several Onboarding projects at any given time. From 2018 to 2020, they were a Support Lead at MSB Docs, where they managed the support process to ensure customers received global standard support, conducted daily scrum meetings, and designed and implemented a process document to streamline the support work. From 2013 to 2018, they were a Senior Software Engineer at Fidelity National Information Services. From 2012 to 2013, they were a Technology Solution Optimizer at Infosys, where they worked to support Job automation. From 2011 to 2012, they were a Senior Executive at Infosys BPO, where they were responsible for reducing the repeat percentage for email quality. From 2010 to 2011, they were a PHP Developer at Primediart, where they were responsible for making static pages dynamic, real-time responsive, making databases, and linking them with the front page.

Mrinal Mondal obtained a B.E in Information Technology from Jadavpur University between 2007 and 2010. Mrinal also obtained a Diploma in Computer Science and Technology from A.P.C.Ray Polytechnic between 2004 and 2007. Prior to that, they obtained a XIIth Standard; Intermediate from Taki House G.S.M. School in 2004 and a Xth Standard; SSC from the same school in 2001. Furthermore, Mrinal Mondal has obtained additional certifications including Agile Project Management from Udemy in October 2019, Certified Scrum Product Owner (CSPO) from Scrum Alliance in March 2022, Certified ScrumMaster® (CSM®) from Scrum Alliance in December 2019, and Salesforce Platform Basics Badge from Salesforce Trailhead.