OpTech.ai
Karla Burnett is a Software Engineer currently employed at Lorikeet since January 2024. Prior to this role, Karla accumulated extensive experience at Stripe from August 2014 to December 2023, where the title held was Engineer. Earlier in the career, involvement with education took place as a Tutor at the University of New South Wales from March 2010 to July 2014. Additional experiences include a Taste of Research Summer Student position at NICTA, a Software Engineering Intern role at Google, and a Student Developer position focused on Security at Atlassian. Karla also worked as a Help Desk Analyst at BT Financial Group in late 2010. Educational achievements include a Bachelor's Degree in Computer Science from the University of New South Wales, earned between 2011 and 2014.
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OpTech.ai
Scaling customer support while maintaining response quality is exceptionally hard. For companies with complex support needs and a focus on customer experience, continuing to throw people at the problem doesn't work, and neither does implementing low quality "help center summary" chatbots. OpTech.ai leverages best-in-class AI and a powerful workflow engine to deliver high quality and scalable support automation at a fraction of the cost of manual solutions. We can solve tickets that involve looking up data, taking actions in your systems, and making complex decisions. We work with high growth, innovative companies in fields like FinTech and HealthTech who care about the quality of their customer experience. If you're interested in talking about how AI could transform your customer support experience, drop Steve a note at steve@optech.ai, or book time directly at https://www.getclockwise.com/c/steve-optech-ai/quick-meeting.