Optima Health
Carter V. Reid has extensive work experience in various leadership roles within the health insurance industry. Carter V. began their career at Circuit City, where they served as the Director of Customer Service and Administrative Services for a decade. In 2001, they joined Anthem, Inc., where they held several positions, including Regional Vice President and Director of Service Operations. During their time at Anthem, they managed large-scale operations and was responsible for strategic vendor management and budget oversight. In 2019, Reid joined Optima Health as the Vice President of Customer Operations, where they oversee various areas, including customer experience, process improvement, and facilities management.
Carter V. Reid obtained a Bachelor's degree in History from Randolph-Macon College from 1987 to 1991. Then, from 2006 to 2010, they pursued a Master's degree in Human Resource Management from the University of Richmond. In addition to their academic achievements, Carter also obtained several certifications. Carter V. acquired the Lean Six Sigma Green Belt (ICGB) from the Six Sigma Academy in July 2003. Carter V. also became a Lean Practitioner at Anthem, Inc. in January 2004 and obtained a certification in Agile Methodology from the same institution in January 2018.
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Optima Health
At Optima Health, our goal is to improve health every day, by providing our members with the services, tools, and information to make better choices about their healthcare. We offer innovative programs for members with chronic illnesses, customized wellness programs, integrated clinical and behavioral health services, and pharmacy management—as well as comprehensive health insurance plans. With more than 35 years of experience in the health insurance arena, Optima Health offers a suite of commercial products including consumer-directed, employer-owned and employer-sponsored plans, individual health plans, employee assistance programs, and plans serving Medicare and Medicaid enrollees. We provide health insurance coverage to over 590,000 members. Our provider network features 35,000 providers including specialists, primary care physicians, and hospitals across Virginia. To learn more about Optima Health, visit optimahealth.com.