Gabriella Pirozzi

Gabriella Pirozzi is a seasoned professional with extensive experience in customer service and digital channel management. Currently serving as the Digital Assurance Channels, Training & Quality Manager at Optima Italia S.p.A. since October 2010, Gabriella has spearheaded the development of various customer care digital channels while focusing on enhancing customer experience and loyalty. Previous roles include responsibilities as Responsabile Training & Quality and Customer Service Manager, where Gabriella emphasized training needs assessment, quality improvement, and effective customer management. Earlier experience at Pafcom Srl as Contact Center Manager and at Wind as Customer Service Consultant laid a strong foundation in contact center operations and customer relationship management. Gabriella holds multiple advanced degrees, including a Master in Life & Career Coach Professionisti from Karakter Coaching School and an Executive Master in Strategic Learning & Development from 24ORE Business School.