Kathy Keroack

Kathy comes to with over 30 years of Customer Service experience in Retention, Sales and Corporate Escalations. She finds great satisfaction in creating business relationships with customers and employees and solving issues timely. She started her journey in 1989 as one of the first 6 Customer Service Agents with Verizon Wireless, formally known as Metro Mobile, and helped to open and grow the CT call center. After 18 years she moved on to Comcast where she also helped to open and grown their CT call center, and managed 120 agents on the Retention Team to exceed all metrics year over year. Today she manages high profile Client and works to grow the team, increase revenue, save customers and oversee Training. The team has been successful and continues to be nimble and flex to Client’s needs.