Agustin Galli

Agustin Galli has a diverse work experience in the customer service field. In 2006, they started their career at American Express as a Risk Analyst, responsible for processing financial inquiries and detecting potential fraud. Agustin later transitioned to the role of Bank Relations Senior Executive before becoming a Centurion/Platinum Travel Consultant.

In 2016, Galli took on leadership roles at American Express, including being the CX Support Leader for The Centurion Card portfolio, leading a team of 25 senior analysts. Agustin also served as a Subject-Matter Expert, providing support and assistance for the migration of customer service to Mexico. Additionally, Galli was a Concierge Team Leader for Amex's most exclusive customers.

From 2018 to 2021, Galli worked at Brubank as the Head of Customer Service, where they coordinated focus groups, created product documentation, and defined milestones for new product developments.

In 2021, they returned to American Express as a Membership Manager, collaborating with the team to understand member profiles and serving as the first point of contact for clients.

In 2022, Galli joined Telcom as the Group Head of Customer Experience, where they established the vision and CX strategy, scaled the customer support team, and set SLAs and KPIs for internal customer service levels.

Currently, Galli is working at Optimus Cards UK Limited as a Customer Implementation Manager, utilizing their expertise to implement customer strategies.

Agustin Galli completed their education history as follows:

From 2007 to 2010, they attended the Instituto de Formacion Terciaria Superior and obtained a degree in "Tecnico en Administracion Turistica" with a field of study in Turismo.

In 2017, they briefly studied at the University of Buenos Aires and completed a program called Capacitarte - PMO, focusing on Gestion de proyectos.

From 1998 to 2004, Agustin Galli studied at Holters and earned a degree in "bachiller en administracion" with a field of study in Bachiller en economia.

In 2021, they attended Digital House and pursued a degree in Data Science, though the field of study is not specified.

Additionally, Agustin Galli has obtained several certifications. In November 2021, they earned a certification in "Scrum: The Basics" from LinkedIn. In January 2022, they obtained a certification in "Data Visualization: Storytelling" from LinkedIn. And in October 2022, they completed a comprehensive guide called "Becoming a Product Manager: A Complete Guide" from LinkedIn.