Roxanne Ducusin

Roxanne Ducusin is a seasoned professional in the travel industry with extensive experience in client implementation, support, and training. Currently serving as a Senior Implementation & Onboarding Manager at Options Travel since January 2022, Roxanne manages Concur and Certify new client implementations while providing end user training and support. Prior roles include Executive Platinum VIP Travel Consultant at ATG, where technical support and coaching were key responsibilities, and Senior Travel Consultant at BCD Travel, focusing on end user support for Concur and escalated customer resolutions. Roxanne's career includes significant technical and customer service roles at various travel companies, beginning as a Reservations Agent at All About Hawaii. Roxanne holds certifications from the Associated Travel School and has furthered education at Portland State University and Portland Community College.