Louis Fiorelli

Louis Fiorelli has over 20 years of experience in telecommunications, specializing in the design and implementation of voice and data systems for various sectors including Commercial, Government, and DOD. Currently serving as an Avaya Sales Engineer at Optivor Technologies, LLC since July 2019, Louis is responsible for system design and project oversight. Previously, Louis held similar roles at Mission Critical Solutions and served as a Senior Engineer and Solutions Architect at Citi, where expertise in VoIP and contact center infrastructure was developed. Early career positions included roles at Sykes Enterprises and Assurant Group, focusing on contact center design and team management in telecom engineering.