Heather Keen

Heather Keen is an experienced operations and administrative professional with a diverse background in office management, customer service, and specialized cake design. Currently serving as Operations Office Manager at Optoro since February 2018, Heather oversees daily office tasks, including scheduling shipments and organizing team-building events, and was previously promoted from Admin Specialist. Heather has also operated a cake design business, Cakes by Keen, since 2006, creating custom cakes for various occasions. Prior roles include Administrative Assistant at Army Child and Youth Services and Revenue Specialist at the Department of Revenue, where Heather excelled in customer service and account management. Heather began their career in the modeling industry as an agent assistant and transitioned through various roles in bakery management and office management, building a comprehensive skill set in administration and operations. Heather holds a Bachelor of Science in Developmental and Child Psychology from Middle Tennessee State University.