Emily Flo

Emily Flo is a Strategic Capability Deployment and Scalable Growth Director with over 15 years of experience centered around enhancing customer experiences. They have held various roles in retail, education, and healthcare, most recently serving as a Director at Optum, where they focused on operational design and strategic growth initiatives. Emily's career began in retail at Kohl's, where they significantly contributed to team building during a rapid growth phase. They earned a Bachelor of Arts in English from the University of Minnesota and are currently pursuing a Graduate Certificate in Business Analytics from the University of St. Thomas.