Idan Navias is the Global Director of Technical Support at Optum, where they manage all global technical support operations and lead multiple technical teams. With a strong background in establishing support structures, they previously served as Technical Support Manager at DreaMed Diabetes, PeriGen, and TradeNetworks, where they developed strategies and processes to enhance operational efficiency. Idan holds a Bachelor of Science in Industrial Engineering with a specialization in Information Systems from Ariel University and completed a Linux course in 2021. Known for their analytical mindset and problem-solving skills, Idan is dedicated to maintaining high customer satisfaction standards within the tech support field.
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