Jamie Baker is a seasoned professional with extensive experience in technical support and customer service management. Currently serving as the Director of Global Technical Support at Spectro Cloud since August 2025, Jamie previously held the position of Director Customer Support at SpyCloud from December 2022 to August 2025. Prior roles include Senior Manager Developer Support at RevenueCat and Enterprise Support Manager at Atlassian, where Jamie played a key role in establishing an escalation management framework that enhanced product stability for core offerings like Jira and Confluence. Notably, Jamie has a significant background at Citrix, managing various teams across multiple locations, and implementing strategies that improved support delivery and operational efficiency. Jamie's educational background includes studies at Rutgers University.
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