Krishna Pandey is an accomplished professional in technical support and business development, currently serving as Senior Director and Head of Global Technical Support at TraceLink since June 2025. With a comprehensive background that includes roles as Director of Global Technical Support and Director of Global Priority Support at NiCE from June 2017 to June 2025, and Associate Director & Head of Business Development PMO at Tally Solutions Pvt Ltd, Krishna has demonstrated expertise in establishing project management offices and driving software delivery using Agile methodologies. Prior experience includes significant leadership positions at Avaya, where responsibilities ranged from managing global product support teams to end-to-end program management for new product introductions. Krishna's education includes a prestigious Chief Operating Officer Programme at the Indian Institute of Management, Lucknow, along with certifications in project management, ITIL, Six Sigma, and Agile methodologies.
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