Michelle Hart is a skilled professional with over 20 years of experience in the healthcare industry, currently serving as the Director of Provider Loading Operations and Directory Accuracy. Previously, they held the position of Program Manager for Optum's Behavioral Provider Operations team from 2009 to 2022, where they implemented key programs to improve directory accuracy and reduce claims reprocessing. Earlier roles include Director of Credentialing at ValueOptions, Inc.® and Office Manager at D.B. Gray, CPA, PC. Michelle's educational background includes certifications in Business Administration and Project Management from Northeastern University and Computer Studies from the Community College of Rhode Island.
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