Mindy Biondi is a seasoned professional with extensive experience in call center operations and customer service management. Currently serving as the Director of 988 Call Center Operations at Optum since January 2024, Mindy previously held the position of Vice President of Customer Service at USMD Health System from August 2017 to April 2024, where responsibilities included leading strategy and operations across call centers. Prior roles included Director of Customer Care at Brink’s Inc. from October 2014 to April 2017, and various leadership positions at Capital One from October 1998 to December 2013, demonstrating a strong track record in improving customer satisfaction and operational efficiency. Mindy holds a B.S. in Business Management from the University of Phoenix.
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