Cosmin Andrei D. is currently a CX Principal Demo Engineer specializing in AI agents implementation, application architecture, and enterprise software customization. Previously, Cosmin served as a CRM/ERP Functional Consultant & Presales at Innovation Group Enterprise, where they conducted CRM and ERP implementations and provided business consultancy. Before that, they were an ERP/CRM Presales Consultant at SoftOne Romania, offering software consultancy for various business solutions. At Oracle, Cosmin contributed as a Technical Support Engineer for CRM Cloud and B2B Service Cloud, focusing on software implementation and customer education.
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