Daniel Arrieta is a Senior Manager in Customer Support at Oracle, where they lead a team of technical engineers in delivering post-sale support and managing escalation processes. With over 16 years of experience in technical support and customer service operations for Fortune 500 companies, Daniel has developed a strong expertise in troubleshooting and conflict resolution. Previously, they held various roles at Hewlett-Packard, including Escalation Manager and Lab Manager, where they established effective escalation processes and managed critical incidents. Daniel holds a Bachelor's degree in Electrical and Electronics Engineering from Universidad Latina de Costa Rica and two technician degrees from UTN.
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