Miriam R. is an accomplished professional with extensive experience in client support and product quality management. Currently serving as a Manager of Client Support at Oracle since October 2025, Miriam previously held multiple leadership roles at LinkedIn from August 2015 to October 2025, including Manager of Product Quality Evaluation and Manager of Product Technical Operations for LBP Payments & Trust. Notable achievements include leading a team of QA testers to maintain an 80%+ pre-launch bug fix rate and significantly improving workflows to enhance service level agreement targets. Earlier in the career, Miriam supervised a 90-employee call center at Alert Communications, implementing data-driven performance optimizations. Educational credentials include a Bachelor’s Degree in Business Administration and Marketing from California Lutheran University.
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