Tulio Souza Sapper is an experienced professional in the field of AI and customer support, currently serving as an AI Linguistic Analyst for TELUS International AI Data Solutions since July 2022, focusing on training and improving AI models through transcription, grading, and data labeling. Prior roles include Customer Support Analyst at TELUS International, Sales Advisor at Sky, Data Collection Operator at Kelly Services Portugal, and involvement with AIESEC Belo Horizonte. Tulio's academic qualifications include a degree in Network and System Security from CCT College Dublin, a Bachelor's in Business Administration and Economics from KU Leuven, and education at Ibmec.