Cieli Eliza Santos

Cieli Eliza Santos possesses extensive experience in customer service and operational excellence across various organizations. Currently serving as Líder de Atendimento ao Cliente at Orbia since June 2020, Cieli ensures exceptional support for customers in Brazil and Latin America while managing cross-functional processes to enhance decision-making and service delivery. Previous roles include Senior Analyst at Laureate Digital, where Cieli oversaw student services and performance indicators, and Leadership positions in EAD Laureate and Universidade Anhembi Morumbi, focusing on educational service relationships and operational support. Cieli holds an MBA in Process Management from Universidade Anhembi Morumbi and completed a course at FGV - Fundação Getulio Vargas.