Sharon Nelson M.A.

Sharon Nelson M.A. has a diverse range of work experience, starting with their most recent position as a Simulation Operations Specialist at Orbis Education. In this role, they conduct system maintenance checks on various medical simulators, provides guided practice and simulations for nursing students, and facilitates debriefing sessions.

Prior to that, Sharon worked as a Communications Specialist at NAVEX Global, where they answered inbound calls, interviewed and documented plaintiffs' experiences on ethics and compliance reports, and ensured the accuracy and quality of each report.

Before joining NAVEX Global, Sharon was a Receptionist/Administrative Assistant at Remington College. Their responsibilities included greeting visitors, answering inquiries about the school, answering and transferring calls, and updating student information in the administrative database.

Sharon also has experience as a Senior Customer Service Representative at Verizon Wireless, where they provided options and solutions in escalated situations, educated customers on company products and procedures, and provided information on international rates and network availability.

Lastly, Sharon worked as an Emergency Advisor at Convergys, where they educated customers on Onstar's products and services, provided directional assistance, set up roadside service, helped with hotel reservations, and dispatched first responders during emergency calls.

Overall, Sharon Nelson M.A. has a strong background in customer service, administrative support, and simulation operations, making their a versatile and skilled professional.

Sharon Nelson obtained a Bachelor of Arts (BA) degree in Human and Community Service from Queens University of Charlotte between 2004 and 2008. In 2015 and 2016, they pursued a Master of Arts (M.A.) degree in Human Services, General from Liberty University.